GQS: YOUR RELOCATION SERVICE - SIGNED AND SEALED
You take the best possible care of your customers when you provide them with services designed to integrate them into a new living and working environment. With the Global Quality Seal, you now demonstrate your high expectations, making them more binding and transparent: this seal is evidence that you consider absolute trustworthiness and excellent service to be a matter of course. The Global Quality Seal is based on the requirements of ISO 9001, supplemented by EuRA-specific Best Practice principles. Clearly separate yourself from the competition, and let a certification by DQS be sign and seal of your professionalism and the outstanding quality of your services.
BEST PRACTICE: BENCHMARKS FOR EURA MEMBERS - BY EURA MEMBERS
The European Relocation Association developed the first ever global standardspecifically for relocation service providers on the basis of the internationally recognized quality management standard ISO 9001: the EuRA Quality Standard. This standard specifies the most important processes and defines measurable quality criteria. Your advantage: the standard was developed by industry insiders, and so reflects all of the facets of mobility management. In doing so, it also defines Best-Practice benchmarks that are effective both for your own organization and for your customers: they focus on the avoidance of errors, instead of their correction. You save time and money, and you react pro-actively and systematically to market changes. You also facilitate confidence-building among your stakeholders. In short: you improve your competitive ability.
By the way: the standard was developed in such a way as to allow relocation providers of any specialization and size to be able to achieve the Global Quality Seal.
GQS EURA: HERE'S HOW IT WORKS
The first step on the way to the much desired quality seal is membership in the European Relocation Association. So, if you are not a member already, join up. You can find their contact data right here on this page.
The EuRA office will then send you all the important documents for the Global Quality Standard, as well as other interesting material. The association offers training sessions for implementation of the quality seal’s requirements. DQS will also be glad to support you by conducting a pre- audit .
As soon as you feel ready for the certification audit , simply send us your organization’s basic data. We will then contact you immediately with our offer. As soon as document review and the on-site audit demonstrate your organization’s fulfillment of all the requirements, the auditor will present you with the Global Quality Seal right there on site.